RETURNS / REFUNDS
We sincerely hope you will be completely satisfied with your heat-treats purchase, however we understand in certain circumstances that may not always be the case.
You may request a return within 14 calendar days from delivery for a refund of the item price only. Goods must be received back within 14 days from authorisation.
Any postage paid at the time of placing your order is non-refundable. Use of our subsidised pre-paid returns label will incur a £3 deduction from your refund (excluding faulty goods or wrong item received).
With the exception of damaged or faulty goods, we will not issue a refund against an item that has been used or tampered with or is returned to us in any condition that makes it unfit for resale, i.e. swing tags / labels / presentation packaging etc is damaged, defaced or missing.
You should expect to receive your refund within 3 days (or up to 10 days in peak season) of us receiving the unwanted goods however, in most cases you will receive a refund more quickly.
More detailed information about returns & refunds here