Returns & Refunds

We sincerely hope that you will complete satisfied with your purchase from heat-treats, however we understand that in some circumstances that may not be the case. 

Changed your mind

  • You may return new, unopened items within 28 calendar days from delivery for a refund of the item price only - we are not able to refund shipping costs charged as part of your order total. A return request must be made within 14 days from delivery and goods received back within another 14 days. 
  • We are able to provide a pre-paid returns label for your convenience, however the cost of this will be deducted from your refund; this is currently a subsidised rate of £3, which is less than purchasing tracked shipping from the post office yourself. You can use this service if you wish, but it is not obligatory. If the reason for return is a result of our error (you received an incorrect or defective item) then the pre-paid label cost will not be charged. 
  • With the exception of damaged, faulty or incorrectly received goods, we will not issue a refund against an item that has been worn (other than for the purpose of trying on), used or tampered with or is returned to us in any condition that makes it unfit for resale, i.e. swing tags / labels / presentation packaging, shoe boxes etc are damaged, defaced or missing, without which it cannot be restocked or resold, so please take care to return unwanted items in the same condition in which they were sent to you. 
  • We are more than happy to exchange items if you have changed your mind, however, a re-postage fee will be charged to send alternative products, however to avoid disappointment, we recommend that you purchase the item you need and we will refund the return; this is because we can't guarantee stock availability especially at peak times.   
  • You should expect to receive your refund within 3 days (or up to 10 days in poeak season) of us receiving the unwanted goods however, in most cases you will receive a refund more quickly. 

If you need to return an item, simply login to your account, view the order using the "COMPLETED" link under the My Account menu and click the Return Item(s) button next to your order. 

We'll notify you via e-mail of your refund once we've received and processed the return.  


Faulty Claims

Although we make every effort to ensure your goods reach you quickly and in perfect condition, once the parcel has left us we are unable to control how it is handled, so if it reaches you damaged or tampered with in any way, please take pictures and notify us immediately.

Please be aware that we can only accept claims for faulty / damaged goods or items missing from your parcel within 3 days of delivery of your order, so please check the contents of your parcel straight away, especially if buying early to give as a gift, as we ahve to take the delivery date as the first day of use. 

If you wish to make a claim for defective or damaged goods, we require a photograph before we can initiate a return. Please email us with a picture/s and a description of the problem, along with your order number.